Question 1

How long is the current clamp (CT) cable?

Accepted Answer

The current clamp cable is 5 meters and can be extended with CT extension cable. This is available on our shop. Also, note that your power diverter can be installed next to the distribution board where an extension is not necessary.

Question 2

I've just installed my power diverter and it's not running as expected. What could be happening?

Accepted Answer

Firstly, check that the current clamp is installed the right way around. Your unit will not run currently if it's back to front. You will see a label on the side saying, "This side toward source" or "This side facing grid supply".

If your current clamp is installed correctly and the problem persists. Please email or phone us on:

Email Address: webenquiries@powerflowenergy.co.uk
Phone Number: 01452 421271

Question 3

Where do I find the serial number to register my unit?

Accepted Answer

To locate the serial number for registering your unit, check the side of the product enclosure for a silver label. Additionally, the serial number is also printed on the original packaging box and the product warranty slip included with your purchase.

Question 4

What is the purpose of the manual boost button?

Accepted Answer

The manual Boost button controls the power diverter. Should you wish to manually 'boost' the hot water heating for a period of time.  By pressing the BOOST button, your immersion will run at full power. This may import energy from the grid if you do not have enough generation.

Question 5

What are the advantages of having a hard-wired current clamp cable?

Accepted Answer

Having a hard-wired current clamp cable ensures reliability. On top of this, the power diverter is more efficient because it can measure faster than wireless power diverters measuring the supply 5 times a second.

Question 6

What should I do if my question wasn't answered here?

Accepted Answer

If your question wasn't answered here, please visit our "Contact Us" page to send us a message. Alternatively, call our service team on 01452 421271.

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